Useful Information

USEFUL INFORMATION

Assistance in financial difficulty

Please find below links to useful information and downloads.

Creditor's Guide to Fees

The particular nature of an insolvency office holder’s position renders transparency and fairness in all dealings of primary importance. The following guidance sheets provide useful guidance of process and other useful information. They are free to download.

Creditors' Guide to Fees Administration.pdf

Creditors' Guide to Fees Charged By Trustees In Bankruptcy.pdf

Creditors' Guide to Fees Voluntary Arrangements.pdf

Creditors' Guide to Liquidators' Fees.pdf

Help packs

A set of helpful guidance documents to assist unsecured creditors through the insolvency and recovery process, freely available for downloading at the links below.

Administration Help Pack.pdf

Bankruptcy Help Pack.pdf

Compulsory Liquidation Help Pack.pdf

Creditors Voluntary Liquidation Help Pack.pdf

Receivership Help Pack.pdf

Complaints Procedure

Simon Weir (IP number 9099) is licensed by the Insolvency Practitioners Association

DSi Business Recovery have Professional Indemnity Insurance with CNA Insurance Company Ltd

If you have a complaint, please contact us with the details.

• We will then send you a letter acknowledging receipt of your complaint within 7 days of receipt.

• Simon Weir will be notified of your complaint and review the relevant file to try and address the subject matter of your complaint.

• Following his review, Simon Weir will respond to your complaint within 14 days of receipt.

• If this letter does not provide an adequate response to your complaint, you will be invited to attend a meeting at our office to discuss, and hopefully resolve, your complaint.

• If you do not wish to attend a meeting or it is not possible for you to do so, we undertake to carry out any further investigations you require and to respond within 14 days of your written request for this additional information to be provided.

• If at the conclusion of our investigations you are still unhappy with our explanations, or our suggestions for resolving your complaint, you may refer the handling of the complaint to the Insolvency Service via their Gateway scheme.
The contact details are as follows:
Email: ip.complaints@insolvency.gsi.gov.uk
Telephone: 0845 6029848
Post: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.